Our Staff

Friendly and Experienced

The Lezaola Thompson Insurance staff is full of people with years of experience in the insurance industry. Each and every one of them love what they do and want to make the process as simple and welcoming as possible. This staff is a group of absolute professionals. If you would like to know more about what we do, click here.

 

Kenneth Thompson

Kenneth Thompson

President/Principal

Kenneth Thompson is the owner of Thompson Insurance Group and has been serving as agency principal of Lezaola Thompson Insurance for 13 years. With over 22 years of experience working as an insurance professional, Ken has established two locations in key Rhode Island markets, including the recently purchased Soucy Insurance Agency in Woonsocket, RI. Ken attended Assumption College where he earned a Bachelor’s degree in Marketing and currently lives in Dighton, MA with his family. He sits on the board of Independent Agents in Rhode Island (IIARI) where he serves on the government affairs committee. He has also been on the board of the Providence Boys and Girls Club for the last 3 years

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Charity Ancone
Personal Lines

For the past 5 years, Charity Ancone has served as a customer service representative for Lezaola Thompson Insurance. Charity has over 20 years of experience working in the insurance industry and specializes in personal lines insurance coverage. Her experience allows her to provide a high level of care and customer service that clients have come to expect. She lives in Warwick, RI with her husband and daughter.

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Michael Beaulieu, CPIA, CRIS
Senior Account Manager

Michael Beaulieu has served as Senior Account Executive for Soucy Insurance Agency for over 10 years. He is an expert in managing insurance services for the restaurant, construction, garage, and manufacturing industries. Michael is a Construction Risk Insurance Specialist (CRIS) and a Certified Professional Insurance Agent (CPIA). In his spare time, he enjoys hosting fundraisers for families in need and for local veterans. Michael lives in Burrillville, RI with his fiancé Jolene and his two children, Olivia and Mikey.

 

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Rachel Bland
Personal Lines Manager

Rachel first joined Soucy Insurance in 2004 as a Personal Lines Account Manager and has served as the Personal Lines Manager for Thompson Insurance group for the past year. With over 20 years of experience, Rachel uses her extensive knowledge of personal lines to help her team and her clients. Rachel is a Certified Professional Insurance Agent (CPIA) and has an Accredited Customer Service Representative (ACSR) designation. She lives in East Providence with her son and in her free time she enjoys spending time on the beach with her family.

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Delmar Condinho
Commercial Producer

Delmar Condinho is an insurance agent and a commercial producer at Lezaola Thompson Insurance. He has over 13 years of management experience and specializes in all types of insurance lines. He attended Norwich University where he earned his Bachelor’s degree in Management and Administration as well as a Master’s in Public Administration.

 

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Nelia Costa
Personal Lines Account Manager

Nelia Costa has held her position as a Personal Lines Account Manager at Thompson Insurance Group for 23 years. This experience provides her great expertise in insurance databases, reporting, and customer satisfaction. She has an Accredited Customer Service Representative (ACSR) designation and is working towards her Accredited Advisor in Insurance (AAI) designation. She lives in East Providence with her daughter and dog, Fendi. In her free time, she enjoys exploring the outdoors and spending time with family.

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Chelsea Errington
Claims

Chelsea Errington has five years of experience in customer service, which has translated into her success in claims. She has been in her current position at Lezaola Thompson Insurance for one year and has acquired great resources to assist her clients. She currently lives in Seekonk, MA, with her boyfriend and dog, Moose. In her free time, she enjoys hiking and exploring the outdoors.

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Jennifer Felicio
Agent

Jennifer Felicio has worked at Soucy Insurance Agency for 18 years. She is currently an insurance agent and has an extensive knowledge and background in customer service. Jennifer is a Certified Professional Insurance Agent (CPIA). In her free time, she enjoys spending time with her family and completing arts and crafts projects.

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Skylar Florio
Personal Lines

Skylar Florio is our newest customer service representative for Lezaola Thompson Insurance. She has 4 years and continuing experience working in customer service. She is working towards an associate’s degree and holds a Property and Casualty License. She is eager to learn and prosper in the Insurance Business. Skylar lives in West Warwick, RI and enjoys spending time with her cat, Tigger.

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Sandra Grossguth
Commercial Producer

Sandra Grossguth has been the Commercial Lines Account Manager at Lezaola Thompson for 2 years. With her 26 years of experience, Sandra is an expert in managing insurance services for the automotive, restaurant, manufacturing, and retail industries. She has an Associate’s degree in business and holds a Property and Casualty license as well as a Life and Health license. Sandra lives in West Warwick, RI and enjoys spending time with her daughter, Skylar.

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Sandy Harrop
Personal Lines Manager

Sandy Harrop joined Thompson Insurance Group during the merger with Stateline Insurance. She is a Personal Lines Account Manager with 33 years of experience in the industry. Sandy is an expert at customer service and has an Accredited Customer Service Representative (ACSR) designation. She currently lives in Pawtucket with her partner and two cats. In her free time, she enjoys being with her Grandson, Parker. 

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Sandy Hebert
Commercial Account Manager

Sandy recently re–joined Soucy Agency as a Commercial Account Manager. She was our receptionist for 14 years before relocating to Florida then Connecticut. She has always been in the customer service field which is her passion. She lives in Chepachet with her husband David.

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Autumn Lee Howe
Commercial Producer

Autumn Lee Howe is a commercial lines account representative for Lezaola Thompson Insurance. Autumn has been in the insurance industry for 35 years, beginning as a customer service representative and advancing to a commercial insurance agent. She is a Certified Insurance Counselor (CIC) and a Certified Insurance Service Representative (CISR). She lives in Douglas, MA with her dog, Lenny.

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Sarah Hoyle
Commercial Account Manager

Sarah Hoyle has been on the Soucy Insurance Agency team for 6 years. Her years of customer service experience have served her well in her position as commercial insurance agent. Sarah was born and raised in Woonsocket, RI and now lives in Burrillville with her partner, Leo.

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Gary Lee
Commercial Producer

Prior to joining the insurance industry, Gary owned a successful construction company with his wife. A good friend introduced him to the insurance industry about 15 years ago and that is when he began his path as a commercial producer. Because he owned his own business, he understood the risk that business owners need to mitigate with insurance. He wants to make sure that if something unfortunate happens, they have the resources to get back up and running as soon as possible. Gary joined the Thompson Insurance Group in 2016. He is excited to be a part of an organization that wants to constantly grow for the future. .

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Patty Myers
Senior Account Executive

Patty has served as a Senior Account Executive at Thompson Insurance Group for the past 16 years. She is an expert at providing exceptional personal service to clients, taking the time to thoroughly explain policies so they get the right coverage for their needs. She grew up in Warwick, RI and currently lives in Lincoln, RI with her husband, Gary. They have four kids and are looking forward to becoming grandparents this fall. In her free time, she enjoys being with family and friends.

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Kris Onsrud
Agent

Kris Onsrud merged with the Soucy Agency in March 2020 after Mercier & Kosinski Insurance joined the Thompson Insurance group.  She has been in the insurance industry since 1999 and has been an account manager since 2000. Prior to insurance, Kris worked in restaurants and has a Bachelor Degree in Hospitality Management as well as her P & C License in insurance and the ACSR designation.  In her free time she enjoys spending time with her husband Mike, family and friends, painting and sewing.  She is a very active volunteer with the Scituate Lions and a member of the Vasa Order of America which promotes her Scandinavian heritage.

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Isaura Pereira
Senior Account Manager

Izzi joined the Thompson Insurance Group as a Senior Account Manager during the acquisition of Stateline Insurance Agency. With over 20 years in the insurance industry, Izzy provides a high level of customer service and care and enjoys making sure that all of her client’s insurance needs are met. Izzy specializes in personal lines and has an Accredited Customer Service Representative (ACSR) designation. She lives in East Providence with her husband, David, her mom, Zelia, and her cat, Emmy. In her free time she enjoys spending time with her friends and family and is a supporter of the Alzheimer Association and the AYSO soccer VIP program for children with special needs.

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John A. Pisaruk
Commercial Account Manager

John A. Pisaruk has been the Commercial Account Manager at Soucy Insurance Agency for the past 7 years. John utilizes his 35 years of commercial account management expertise to provide insurance solutions and great customer service to his clients. He has a Bachelor’s degree in Finance and lives in Warwick, RI where he likes to attend local golf tournaments.

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Jen Rocha
Commercial Account Manager

Jen has been with Thompson Insurance Group for 2 years, serving as a Commercial Account Manager for over a year. She comes from a customer service background, which allows her to excel in building relationships and communicating with clients. She currently lives with her boyfriend, Del, and their two dogs. Her daughter, Kayla, is 28 and resides in Dartmouth. In her free time she enjoys spending time with family and friends, traveling, and going to concerts. She is also a member ambassador at Ladies Lead.

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Michelle Tourgee
CSR, Personal Lines

Michelle has been with Thompson Insurance Group since May of 2022. With over 19 years of customer service experience, Michelle provides her customers with peace of mind that when they contact Thompson Insurance Group, they will receive the best coverage at the most competitive prices. Michelle has lived in Warwick for over 30 years with her son, Andrew. In her free time she enjoys crafting, having fun at the casino, and hosting game nights.

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Janet Zavota
Administration Assistant

Janet joined the team in October 2021. She has over 20 years in the administration field. She has a BS in Education. She loves her newest role because she has one on one interactions with customers. In her spare time, she enjoys reading, cooking, shopping, and cleaning. She lives in North Providence with her husband Tony and beloved cat, Bella.

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Debbie Zinck, AAI, CPIA
General Manager/Agent

Debbie Zinck has 44 years of experience working in the insurance industry and has been with Soucy Insurance Agency for 36 years. She began in customer service, then progressed to an agent, and now serves as agency manager. Debbie is an Accredited Adviser in Insurance (AAI) and a Certified Professional Insurance Agent (CPIA). She resides in Upton, MA and enjoys spending time with her grandkids.